Real Insurance

WITH CUSTOMER SERVICE being at the very heart of Real Insurance and its staff, this Quality Service Award is a true demonstration that they treat customers and their families with the utmost professionalism, compassion, care and respect.

The team at Real Insurance is dedicated to providing a highquality service that customers feel they can trust and rely upon. Not only do they offer customers a combination of outstanding value and innovative products, every member of the Australian-based team is helpful and friendly.

Staff are provided with the highest quality training and support to ensure they are delivering the best possible customer experience.

This is measured internally via Quality Assurance and more importantly via Real Insurance’s Voice of the Customer framework, which it is planning to expand in 2019. Additionally, Real Insurance is looking to expand its systems to increase the options available to its customers, so that they can interact with the organisation in a way that adds most value to them. Finally, Real Insurance continues to embed its customer-first culture by ensuring its measurements and metrics of success are directly aligned to deliver positive customer outcomes across the organisation.

Real Insurance offers value-formoney insurance products that are easy to understand and simple to apply for. They have been insuring Australians with valuable insurance products since 2005.