Introduction

 

It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in Australia.

Our Winners Showcase highlights which companies have gone above and beyond their customer’s expectation.

Click here to see the winning companies in this year’s survey.

Have you ever wanted to voice your opinion about a company that gave you great service?
We have.

Brand Showcase


 

Accounting & Tax Services

Gold Winner

Car Insurance

Silver Winner

Car Services

Gold Winner

Cruise Operator

Gold Winner

Cruise Operator

Silver Winner

Electrical Appliance Store

Gold Winner

Funeral Insurance

Silver Winner

Hearing Service

Gold Winner

Home & Contents Insurance

Gold Winner

Life Insurance

Gold Winner

Pet Insurance

Gold Winner

Pet Insurance

Silver Winner

Real Estate

Gold Winner

Tyre Retailers

Gold Winner

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Methodology

How Our Quality Service Survey Was Conducted

  • Market Research

    We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 1,500 Australian adults. Respondents were asked to nominate a service provider in up to 40 categories. To qualify to vote on a category, they must have used a service provider from that industry.

  • Consumers Voting

    Survey respondents were asked to rank their experience on the listed companies according to these questions:

    • "Personalisation: Was an individual customer experience provided?."
    • "Understanding: Was a genuine insight into the customer's needs demonstrated?."
    • "Simplicity: Was dealing with the company quick and easy?"
    • "Satisfaction: Was the customer's expectation met and, even better, exceeded?"
  • Rating

    The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner.

  • 2019 results

    We are confident that the results of this annual poll are the truly accurate measurement of Australian consumer sentiment in 2019. Great brands have wonderful success stories.