It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in Australia.
Our Winners Showcase highlights which companies have gone above and beyond their customer’s expectation.
Click here to see the winning companies in this year’s survey.
Have you ever wanted to voice your opinion about a company that gave you great service?
We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 1,500 Australian adults. Respondents were asked to nominate a service provider in up to 42 categories. To qualify to vote on a category, they must have used a service provider from that industry.
Survey respondents were asked to rank their experience on the listed companies according to these questions:
The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner.
We are confident that the results of this annual poll are the truly accurate measurement of Australian consumer sentiment in 2018. Great brands have wonderful success stories.
Aussie - Gold Winner in Home Loan Mortgage Broker category
APIA - Gold Winner in Car Insurance category
Harvey Norman - Gold Winner in Furniture Store category
Lumo - Gold Winner in Gas & Electricity Provider category
Qantas - Gold Winner in Airline category
RSPCA - Gold Winner in Pet Insurance Provider category