FORMED BY TEN INDEPENDENT retailers in 1977, today the Tyrepower Group is the largest independent tyre retailer in Australasia. Powered by retail members who retain control over their own business, Tyrepower stores offer customers flexibility, savings and value for money while providing first-class product knowledge and friendly customer service.
Examples of Tyrepower’s great customer service are many, but one standout example of a Tyrepower store quickly resolving a customer’s unique tyre issue not only got a family on the road in time for their scheduled road trip, it lead to free promotion of the brand.
“Impressed with the swift and effective service, the customer shared their experience in a detailed Facebook post, praising the staff’s expertise and empathy,” says Dale Klompmaker, General Manager Tyrepower Marketing (WA).
“This post was widely shared within the community, leading to increased enquiries and several new customers, which just goes to show the power of positive word-of-mouth reinforced.”
Tyrepower’s service standards at one store are replicated across the entire network, and members actively grow their service offerings to be more than just a tyre retailer.
At an individual level, Tyrepower retailers are local people serving their local community. Local knowledge allows them to act quickly and professionally. And when they do receive negative feedback, Tyrepower views this as vital learning opportunities and resolve it promptly.
Visit www.tyrepower.com.au