Category: Car Services
Award level: Winner
TOYOTA AUSTRALIA’s origins are an integral part of our auto mobile history and go back to 1958, when Thiess Brothers began importing the first rugged Toyota Land Cruiser models for work on the Snowy Mountains Hydro-electric Scheme.
Since those early years,the company has built an enviable reputation for its focus on customers.For example,the recently relaunched Toyota Genuine Service website is a tailor-made portal designed to help Toyota owners with all aspects of their car’s servicing, from calculating the cost of scheduled services (including capped-price servicing options)to accessing online car manuals.
By booking a Toyota Genuine Service,customers are assured that only specialist Toyota technicians will work on their car, using the very latest diagnostic technolog yand service tools.The entire service process is all designed to get you back on the road fast,in the time promised and with the minimum amount of fuss.
Toyota’s customer-first philosophy ensures that everything the company does aims to not just meet the specific needs and preferences of its customers, but to consistently exceed every customer’s expectations.When recruiting its customer service advisors, Toyota looks for a positive attitude, a desire to help and creative problem resolution. It’s an attitude that has seen Toyota retain its position as Australia’s best-selling car brand for 12 consecutive years.