Toyota customer service

TOYOTA'S RICH HISTORY in Australia dates back to the 1950s, when Thiess Brothers began importing the first rugged Toyota LandCruiser models for work on the Snowy Mountains Hydro-electric Scheme.

Since those early years, Toyota’s customer-first philosophy ensures that everything the company does aims to not just meet the specific needs and preferences of its guests, but consistently exceed every guest’s expectations. For example, the Toyota Genuine Service website is a tailor-made portal designed to help Toyota owners with all aspects of vehicle servicing.

So when booking a Toyota Genuine Service, not only can guests be assured that only specialist Toyota technicians will work on their vehicle using the very latest diagnostic technology and service tools, they can also take advantage of an Express Maintenance (EM) Service – Service While You Wait (at Toyota certified EM dealers only*). While the vehicle receives a full logbook service**, guests can relax in the service lounge using complimentary WiFi or reading the newspapers provided.

Toyota has also recently launched Toyota Service Guarantee – Service Pricing. This allows guests to download their next service price and the service maintenance to be carried out, giving guests peace of mind and certainty with no unexpected costs.

When recruiting its customer service advisors, Toyota looks for a positive attitude, a desire to help and creative problem resolution. It is an attitude that has seen Toyota retain its position as an Australian market leader.

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* Available at Toyota Certified Express Maintenance dealers only. ** Not available on all Toyota models. Check with your Toyota Certified Express Maintenance dealer.