THE RSPCA is a communitybased charity that works to prevent animal cruelty and has grown to become Australia’s most recognised and best-loved animal welfare organisation. As part of RSPCA’s commitment to responsible pet ownership, in 2011 it formed a partnership to create RSPCA Pet Insurance.
Providing affordable pet insurance for cats and dogs across Australia, RSPCA Pet Insurance offers owners peace of mind knowing that their beloved furry friend will receive the care that they deserve and be covered against eligible unexpected vet bills when they become sick or injured.
RSPCA Pet Insurance offers three affordable levels of cover with a choice of easy payment options to suit individual needs. Customers can choose their preferred licensed vet, and when it’s time to make an eligible claim, the process aims to be as fast and stress-free as possible.
With the aim of establishing lasting relationships, a 'customer first' approach to its service is at the heart of everything RSPCA Pet Insurance does. It values customer feedback and prides itself on providing transparent customer service that is open, honest and respectful with a happy, positive and beneficial outcome.
RSPCA Pet Insurance customer service staff operate in a culture of respect, integrity, passion and innovation. To keep staff engaged and motivated, the company offers continual support, education and training as well as a quarterly rewards system.