SINCE THE FIRST SPECSAVERS STORE opened in Australia in 2008, customer service has been the optical brand’s number one priority.
Specsavers hires team members for their caring and committed attitude and then introduces them to a wide-ranging and ongoing training programme.
A fundamental part of the Specsavers customer service culture means that the people who own each local store work in the store, which allows them to stay in touch every day with customer needs on the shop floor.
Recognition that customers are the life blood of their businesses is demonstrated by an ingrained commitment to exceeding customer expectations every time – and following up for feedback after every eye test and every sale.
In 2018, all 325 Specsavers Australian store teams will continue to place training and development at the forefront of their plans, making sure that customer needs are never forgotten and that the service provided to them is consistent from store to store.
For more information, please visit http://www.specsavers.com.au