FOUNDED IN NEW ZEALAND IN 1888, Harcourts is one of the fastest growing real estate groups in the world, with over 900 offices in ten countries. Opening its doors in Australia in 1997, Harcourts Australia has grown to a network of over 400 offices across the country and has been recognised numerous times with industry awards.
Harcourts offers a full range of real estate services, specialising in residential, commercial and rural property sales, as well as property management services. But what differentiates this real estate company from others is its commitment to the client, evident in every aspect of the unique culture Harcourts is steeped in.
Harcourts’ mission is to create clients for life, so it is vital for individual team members to provide them with exceptional service and, most importantly, deliver on their primary objective, to achieve the best result for their property.
Creating an awesome experience is critical to Harcourts’ future success. Its guiding theme is to be recognised for giving clients, partners and team members the finest of experiences. A key factor in achieving this commitment is to measure, proactively listen to feedback and, take action. “Pursuing awesome is an attitude,” says Marcus Williams, Harcourts Australia CEO.
To enhance this initiative, in July Harcourts launched its Client Experience programme, which takes this commitment to the next level. “We believe in delighting the customer with the unexpected. This is key to building long-term and sustainable relationships.”