Category: Car Rental
Award level: Winner
WITH OVER 230 locations across Australia, Avis has been an integral part of our automotive landscape since 1955. Clientele know the car, 4WD, truck, ute or bus they rent from Avis will be reliable and ready when they arrive at any one of their handy pick-up points at airport, city or suburban locations. Last year, Avis celebrated its 60th anniversary in Australia; this longevity is due in no small part to the company’s ‘We Try Harder’ philosophy which underpins Avis’s successful customer led, service driven business. Customers are the number one priority for all Avis staff, and their Voice of the Customer programme ensures staff are continually monitoring service levels, and any customer feedback is immediately acted upon.
Avis offers its customers many different products and services to help make their driving and rental experience safer and more enjoyable. The Avis website and mobile apps provide tech-savvy drivers with the ability to create, view and modify their reservation while they’re on the move, and the Avis Preferred Service membership program allows busy travellers to receive faster rental and reservations. Members can skip the queues and paperwork and get straight to the driving!