Award level: Winner
WHAT MAKES ANZ remarkable in the banking sector is their ability to understand the fundamental requirements of their customers and know exactly what they want from their bank.
“Our customer focus revolves around having a deep understanding of people’s needs and providing useful information to help their decisions, as well as great products and services,” says Brad Gravell, General Manager Home Loans and Pricing, Australia.
Having delivered customer focused banking to Australians since 1835, ANZ understands that buying and selling a home can be a daunting task and has several initiatives to help customers with this journey, including its ‘Buy Ready’ and ‘Sell Ready’ (available in NSW only) packages, both designed to help make it easier for customers to achieve their home ownership or selling goals.
To help customers get a better estimate of their buying power there’s also the online ANZ Home Loan Calculator. Prospective buyers can go to ANZ’s website and use the one-stop calculator to understand their borrowing power, as well as access suburb reports and property sales histories from ANZ’s Property Profile Report – all aimed at getting them in to that dream home.
Delivering these banking products effectively to over ten million ANZ clients is a team of dedicated customer service staff who are carefully picked for their empathy, rapport-building and listening skills. It’s going that extra mile for their customers that makes ANZ an award winner.